The Massaging, Weighted Heated Neck Wrap
Track your order 24/7: Track My Order
Billing FAQs
Q: When will my account be charged? 

A: Your account is never charged until your order ships. If you see any pending charge from Calming Heat on your account prior to shipping, this is an authorization hold to ensure the funds are available so your product can ship without delay. 

Q: How long will it take for a refund to reflect on my payment method? 

A: Once the return is processed, please allow up to 3-5 business days for your refund to apply to your payment method – timing can vary depending upon your banking institution 

Q: Will I be charged tax? 

A: Sales tax is collected in select states as required by law.

Shipping FAQs
Q: When will my order ship?  

A: With valid payment, your order will ship on the next business day. 

Q: Will I receive a shipping confirmation? 

A: Yes, you will receive a shipping confirmation email with tracking once your order ships, please add as a safe sender. 

Q: How will my order be shipped? 

A: Our standard shipping method is FedEx SmartPost. 

Q: Do you offer international shipping? 

A: We currently ship to the US, Canada (with the exception of Quebec), Guam, Puerto Rico and the US Virgin Islands. Please note a $10 surcharge will apply to non-continental US orders. Additional import duties or taxes may apply, please check with your local agency for more information.

Order FAQs
Q: How do I check the status of my order?  

A: You can check the status of your order 24 hours a day by visiting Track My Order

Q: What is the Money Back Guarantee Period? 

A: If you are dissatisfied with your purchase for any reason, simply return the product within30 days of receipt for a full refund of your purchase price, excluding processing and handling.

Q: When does the Money Back Guarantee Period begin? 

A: Starting the day your order is delivered.

Q: How do I return my order? 

A: To return an item, you must obtain a Return Authorization # (RA#) and return instructions. Please call us, and we will be happy to help you with that. Unauthorized or hand delivered returns will not be accepted.